UPDATE** Was able to dispute this as fraud, hooray!!!

Hello all, as someone who isn’t very financially comfortable, I am in utter distress. Earlier I was trying to book a flight with Hawaiian airlines and everything went through.. except it didn’t. My money was taken from me but there was a problem with issuing me my tickets. They gave me a phone number to call and I thought it would be an easy fix. I called them, to which they claimed I had a duplicate reservation which was the main problem. Idk how that happened but I was confidently told that they would take care of it. They gave me a confirmation code to use to check my flight and when I used it, I thought it was strange that it brought me right back to the review and purchase page. I told them I already paid for my tickets but they told me I would have to re-purchase them and that I would be getting an “immediate” call from their supervisor to process my refund. I stupidly listened to them and spent another $500, everything looked good this time around except I never received a confirmation email. Hours later I’m still waiting on a supposed call from a supervisor AND a confirmation email, so I call them up and tell them what’s going on. This time the lady who was on call with me assured me that a supervisor would be contacting me as soon as our call ends. Once again I stupidly hang up and yeah, the call never happens. I call them back, at this point I’m tired and stressed out and I just want my money back, except now they’re saying that because my flight is unconfirmed I didn’t pay even though my bank account says otherwise.

So here I am, down 1k with no flight booked, that airline probably had no intention on giving me a refund from the very start. I’m calling my bank tomorrow and I hope I can recover my lost funds, but for now I just wanted a place to rant/vent.

TLDR; spent $500 twice on a flight only for both of them not to go through, my money was already taken from me, airline is claiming i did not pay and lied about giving me a refund