There are just some people who never seem to be satisfied with plowing no matter what the plow contractor does.

I was responsible for managing a 98 unit townhouse complex for a number of years and I handled any complaints that the residents had about services, such as plowing, as we couldn't have 98 owners individually giving their 2 cents to the contractors. Our plowing contract also covered the snow-blowing of sidewalks as well as the shoveling of the front steps. With 98 units, invariably someone would complain about something the contractor did that they didn't like, something the contractor didn't do that they didn't like, or the timing of something that they felt should have been done.

I had a good relationship with the contractor so he was very responsive to handling any of the complaints that I passed on from the residents. Some were perfectly valid complaints while others reeked with entitlement, like "I work and have to leave by 6am so I want my driveway plowed first." Obviously, lots of our residents also worked and also needed to get out early and not everyone could get their driveway plowed first.

I joked with my contractor that maybe he should offer a concierge plowing service. We could call it the Snowflake Club; any resident who wanted special plowing treatment could pay a fee and receive a special snowflake they could hang in their window to indicate that they were indeed a member of the Snowflake Club and were to receive special treatment. I'm so happy to no longer have this job.