I set expectations when I hire them, if they fail, I ask if there was an issue with their equipment, if not I tell them what my problem was, if they do anything but fix the situation, they get dragged as especially in VT you have word of mouth where if you fuck someone's job up and refuse to fix it, you might as well close up shop and move because everyone Swanton to Bennington to Averill to Brattleboro will know how big a fuck up you are otherwise. It's not micromanaging if you set the expectations in the beginning of the contract they agree to and then they fail to meet them.