“If I don’t like them then I can switch services next season” That is NOT the way it works in most places in VT. Where I live there are 2 plow guys, and they are buddies. Piss one off and neither will touch your driveway. This applies to a lot of services and trades in VT. They just may be the only game in town which allows them to cancel at the last minute and do sub par work, if you can get them to show up at all.