We called a local woodstove company that advertised glass replacement when the old glass in our stove cracked. Took them 2 days to tell us to find an autoglass store, and make sure they gave us the right kind of glass. So went online and a Midwest place had wonderful service and support. The Brattleboro Agway has been rude, pet store too. Prices over the state lines are lower. Can you tell I'm frustrated?