Yeah I hear ya. I'd like to think that there's an option other than this and no digitization in the year of our lord 2023.

In my line of work, I run across these kinds of niche government and/or NGO SasSes all the time. The total market for their software isn't that big and their clients are very change averse, so what ends up happening is a few companies carve up the space and never have any competition enter. This makes for small but extremely profitable companies that just sorta stick around forever, even as their service deteriorates. It's a really unfortunate pattern, and I wish governments invested more in co-owned open source solutions instead of letting these grifts continue.