To everyone complaining about RCN increasing their rates: keep track of what verizon and other providers are offering in your area (i get frequent fliers) and call RCN to threaten to switch if they don’t roll back your increase. I’m still paying the intro rate i got when i signed up four years ago. this year verizon had a really good offer and i was tempted to dump RCN anyway even after they rolled back the increase, but i got lazy and decided to keep them for one more year.