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nomasslurpee t1_j1z8tju wrote

This is not typical. Texas transplant here. I typically went to the Alamo Drafthouse in San Antonio. The customer service is unparalleled. I was excited to see that there was a location in Virginia, which I have been to only once since moving here. It was a good experience. I have yet to go to the location in DC so I can't speak for that, but I think you are seeing customer service post pandemic at its finest.

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SmallieBigs56 t1_j1zipmn wrote

Having never been to any Alamo drafthouse, but have always heard good things (sister lives in Austin), I’m kind of amazed this kind of thing is actually workable. Like, yeah, how can everyone in the theater ordering food to their seats not be disruptive?

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nomasslurpee t1_j1zjfmn wrote

I think the earlier locations have the benefit of understanding the ebbs and flows. There is a last call during the movie, I think it's usually an hour from the end, where all the remaining orders have to be put in. Most people put their orders in before the movie starts. When you need something, you write it on a ticket and put it in this stand that alerts the staff that you need something. I found it rare that people needed too much during the movie, and the staff usually crouches down and takes appropriate routes to get to your chair. When it's functioning, its a great system.

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OhHowIMeantTo t1_j202anj wrote

You have a menu, slips of paper, and a pen at your seat. In theory, you write your order down, press a call button, and a waiter comes to silently take the paper. But this location has major issues.

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