Thanks for the kind words. I do try to be well organized and informed, as I have to be my own advocate.

Man, the avalanche of words that came out of my mouth when I opened the door to that "Notice Of Past Due Rent" with the very first page saying different ways to apply for assistance. "Oh, you mean the assistance I already freaking have, but isn't being applied due to DCHA failing to do even the most basic functions of their jobs?"