Cause and effect. Feedback forced statement. Statement forced lawsuit. Denial of the problem and hiding problem under the rug has consequences. that is full 3 years to admit fault. This is for things that are fully software controlled.

Imagine for cars. Normally perfomance u paid for now software controlled with pay 2 get getting perfomance. How easy it is to nerf perfomance to force a new purchase? even easier than an iphone.