St V's has a beautiful atrium. UMass has metal detectors. St V's maybe looks a little nicer, but I've had no problems with the quality of care at either hospital (except for the availability of CPAPs if you have to stay overnight, and they both suck there). UMass seems to treat their nurses better, though.

Yeah, they do text first. The driver will often call when they're near, too.

My experience is mixed. I've had to wait hours and hours for them sometimes, and other times they show up in under 15 minutes. I think they only allow 4 tows a year, which is usually fine, but it was a problem this year.