9c9bs
9c9bs t1_j212e1k wrote
Reply to I bought a Google Pixel that was lost in the mail. Google told me that they will issue a refund. That didn't happen. I'm now getting past due notices and my credit score lost 70 points. by KingFisher9
Are you dealing with the Google Store or Synchrony Bank? Where did you purchase the phone? I had a similar thing happen to me (granted it was a few years ago) and Google was quick to send a replacement device.
How you financed the purchase shouldn't be a factor in how they handle your complaint.
9c9bs t1_j21cwbs wrote
Reply to comment by KingFisher9 in I bought a Google Pixel that was lost in the mail. Google told me that they will issue a refund. That didn't happen. I'm now getting past due notices and my credit score lost 70 points. by KingFisher9
Gotcha, that stinks. I'd recommend you keep trying with Google. Maybe you'll have better luck now that the new product season/holidays are over. It's not like they're withholding your refund intentionally, it's probably just bad customer service.