The buses on the routes that run more than once an hour are packed. But if your bus is unreliable and won't show up for more than an hour if you miss it, you stop relying on it and riding on it.

Free buses are great and the hop on hop off nature is fantastic but I walk an extra half a mile to main street because the buses on main Street will show up in 15 mins or so. My bus down the street will maybe show up and if I miss it, the next one is in an hour and a half.

They need to make the buses more reliable/predictable or more frequent.

Don't know if paint counts as building but painting bus lanes on Main St from Webster Sq to at least Chandler, maybe all the way to highland st. That would be pretty cool.

Redemption Rock brewing is the only place in worcester that I have seen do bathrooms right. Just a line of powder rooms.