Duality26

Duality26 t1_j1nxz3i wrote

In the US, EFTs initiated as a result of an account takeover are explicitly covered under Regulation E. The CFPB has published guidance and made it very clear these types of transactions are covered.

"4. Does an EFT initiated by a fraudster using stolen credentials meet the Regulation E definition of an unauthorized EFT?

Yes. As discussed in Electronic Fund Transfers Error Resolution: Unauthorized EFT Question 1, Regulation E defines an unauthorized EFT as a transfer from a consumer’s account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. 12 CFR 1005.2(m)."

OP is in Austrailia so this is moot; however, if your experience in the financial industry is in the states, you are confidently incorrect.

However, other scams not involving an account takeover may not fall under the purview of Reg E, such as buying a gift card for the scammer; or, p2p transaction, which the CFPB will likely push consumer friendly guidance for in the next few years.

Source: I'm a certified regulatory compliance manager with 15 years banking experience.

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Duality26 t1_j1nvyj3 wrote

This is wrong. Recent CFPB guidance and regulation e guidelines explicitly state that being the victim of a an account takeover is grounds for the transaction to be covered under the definition of an error, if the transaction is POS or ACH.

Liability for wires is different, however, as they are not covered under Reg e.

Anybody with Bank experience should note the criticality of regulatory definitions when trying to provide help.

Edit: OP is in Austraila, Reg E doesn't apply. Oof.

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Duality26 t1_j1nvjmv wrote

If you are in the states; and, if the money was transferred via ACH (not wire) the funds can be recovered under Regulation E. Make sure you check with your Bank to dispute the transactions and try to get the money back.

Good luck OP.

Edit: you state you are in Austrailia. Bummer. Ignore what I said.

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