They have online forms to fill out and you send it in for repairs/replacement for free. My 5 kids have had the same Jansport bags; elementary through college, and they honor their products forever. They even wash them, and on one occasion added a mesh pocket inside the fron small zipper that was not previously there!
GodKingJeremy t1_iqxqrld wrote
Reply to Jansport shoulder strap Defective by Bravovictor02
They have online forms to fill out and you send it in for repairs/replacement for free. My 5 kids have had the same Jansport bags; elementary through college, and they honor their products forever. They even wash them, and on one occasion added a mesh pocket inside the fron small zipper that was not previously there!