She sounds great and honestly everyone I’ve dealt with in the city has been equally welcoming. One thing that has made my life really easy is the City Mapper ap. It tells you what train you need, where to find it (as well as it can, it’ll be like “uptown is downstairs”) and it’ll even tell you which part of the train is best for you.

I just moved here and was so happily surprised as a new englander that people are nicer here than at home.