Took 14 days for me to get a response to that and the generic form email they send is insufficient considering this could have big implications on impacted citizens

It's also been hacked and allowed scammers to file fraudulent claims on behalf of thousands of CT residents. There is no real option for assistance or reporting the fraud outside creating a stink in person at their office. On top of that the state refuses to acknowledge the obvious vulnerability in their system and hails it as a success.