JustACharacterr
JustACharacterr t1_ja27je7 wrote
Reply to Ever try to get a real person on Comcast. I waited through 15 minutes of verbal prompts which sent me to text and it’s prompts Half hour later this is how I got a call in a minute by Mnopas
It sounds stupid but last year when Comcast cut off my roommates and I’s internet three days before they were supposed to at the end of the lease because the new renters had somehow activated their account already, I had the same situation you did: suffering through 30-45 minutes of absolutely useless AI chat and robo-voice menus, losing my temper and repeating to the robot “I want to speak with a fucking human being” a couple of times, and suddenly boom 30 seconds later there’s a person on the other end.
Absolutely mental that this is an acceptable model of customer service honestly
JustACharacterr t1_ixyrvdd wrote
Reply to Best places to cry in Baltimore? by my-hero-macadamia
walks up Fed Hill at sunset for a pretty view
sees half-a-dozen people sobbing at the top
quietly leaves
JustACharacterr t1_ja34ii4 wrote
Reply to comment by EfficiencySuch6361 in Ever try to get a real person on Comcast. I waited through 15 minutes of verbal prompts which sent me to text and it’s prompts Half hour later this is how I got a call in a minute by Mnopas
Idk if you’ve tried reaching Comcast support recently but they actively try to not have you speak to a human. I think I had to look up their support phone number when I needed it last year because it’s not listed anywhere in the apps or on the help page, and that still tried to trap me in robo-menus. It’s less that OP chose to waste his time and more Comcast made him.