I have a story a lot like the second one but even more extra. I was in Staten Island, where the buses are quite awful and the bus blew past the stop I was at. Next stop was close so I gave chase alongside the bus yelling something along the lines of hey where ya going?

Beat the bus to the next stop where he had to stop at a stop light, but he still refused to let me on. I stuck my hand into his door and held him there for a few red lights until I finally felt bad for the other passengers and just let it go. but I was close to the dispatch at the ferry terminal, so I walked down there with the bus number and filed and in person complaint.

I was informed that the bus driver was forced to show up at a hearing with a union rep, but ultimately got away with it because the act of me chasing after the bus that refused to stop for me was "creating a dangerous situation."

Honestly though, I was satisfied. The driver wasted like an hour of my time, and I think I probably wasted more of his time and caused him more stress then he caused me so I considered it a fair trade.

Honestly this is not my experience at all. As a born an raised NYC resident, I've found city buses to be some of the most observant and careful drivers I encounter, as a pedestrian, driver or cyclist.

The quality of service on the other hand often leaves things to be desired...

Yea I'll second this. The majority of the people effected by congestion pricing, the ones who are not too wealthy to care one way or the other, are not driving from QX, BX, or BK into Manhattan. Even people from tottenville tend to take express buses... These cars are from Long Island, NJ and CT.