Dust you can just use a microfiber to clean off, micro scratches are whatever to me now but use to care a lot. But to me scratch, dents, and dings are all just sign that device is reliable enough to still work even after being damaged. It’s a tool to me.

Yeah I just did a little research and apparently repair shops have some new tech that’ll laser the back adhesives off through the glass and it’ll just pull off like it was never attached. Really bringing down final costs.

While I agree it’s illogical they should at least pay for a full refund of the case plus something towards the damages if it’s scene that the case was at fault for damage in cases like this.

Well I had a case like 5 years ago made incipio that if you dropped your phone and it was internally damaged somehow they would pay for a replacement at a caveat of like a 50 claim For my lg g6. Call it anecdotal I just don’t want to waste my time with someone who’s clearly biased towards otterbox.

My friend has an iPhone 8 and he’s broken it the same exact way while using the heaviest duty otter box case and every time it’s from internal shock to the display because of the case design, 4 times in fact. I told him he should sue because it’s guaranteed up to 12 feet and it’s also because of the case that’s it’s breaking. I have the same phone and I use a off brand case and definitely dropped it more and from higher than he has. Otter box is a scam and they put clear failure points in the their products and take no accountability for it. Period!

No

Quick google search will net you results

Yes but some do provide a guarantee for damages to your phone, and multi million dollar company otter doesn’t.

If they’re dropped certified they should be in some way liable no?

Damn that’s good, never mind then. It’s about the price of a good case as well.

To add insult to injury even with AppleCare+ he might have to buy a whole new iPhone because the back housing isn’t replaceable.

Fuck otter box, I tried to file a claim on my iPod touch back in the day in the life proof case with the metal hinge. Here’s the kicker I dropped it on the carpet, the whole screen shattered and the point of failure was the latch. Same response as you. Mous makes really good cases highly recommended them.

What’s funny is looks like the camera lip of the CASE is the culprit here. When it hit the ground it landed on the camera bump so all that force went straight into the back of your phone. I’d recommend suing otter box if they have any official drop rating.