OP jansport offers great customer service with repairs and replacement. Of course you have to send the item in, they are arent going to give you a loaner backpack. If they offered a service like that it would be abused extremely quickly. In the meantime pick up something cheap from the dollar store. Its not that big of a deal.
PM___ME___ASS t1_iqx6mfh wrote
Reply to comment by Bravovictor02 in Jansport shoulder strap Defective by Bravovictor02
OP jansport offers great customer service with repairs and replacement. Of course you have to send the item in, they
arearent going to give you a loaner backpack. If they offered a service like that it would be abused extremely quickly. In the meantime pick up something cheap from the dollar store. Its not that big of a deal.Edit: typo