It’s just one of the many issues our ultra capitalist country has. Companies can get away with so much shit they shouldn’t be able to. Especially where there is no sense of honor, morals, or ethics if it involves any potential profit loss.

Companies like to hedge their bets on people not knowing those rights to execute them. They also like to throw out terms like “insubordination” or “failing job duties” to scare you.

But they cannot demand you do “unlawful” requests. And if someone is harassing you, belittling you, or otherwise treating you horrible. You have the right to shut down the interaction and refuse to help them further. You can suggest they find another person to help them or your manager can.

Definitely do. Companies don’t like explaining your rights to you. Even if it’s not in the training materials, you can look up workplace laws where you live. They might be included there.

The better educated you are on things, the harder it makes for them to fire you for it too. Even though the us is at will, they can’t fire you for just any reason. Otherwise you can take them to court and easily win. If it’s something about them firing you because you didn’t put your life at risk, that’s not going to go well for them.

Most places have this. They just don’t tell you. If you look through your training materials they will have in there that you have rights to deny service based on if you feel unsafe.

I have done so, managers have tried to say I can’t, I show them the training where it says so.

You don’t ever have to let people walk all over you in the name of customer service. Hold your ground and give yourself the respect you should.