Our house had JA Sauer as the maintenance folks when we moved in, so we called them and signed up for their service. They've been personable, polite, and they do good work. Signing up for their plan (2 tune ups per year included) also includes a discount should you need parts. Honestly, for the savings we've had between the tune-ups and their quality of work, I can't recommend them enough.

I have spoken with PRT before when my bus doesn't have a driver/doesn't show. I was informed that if you have your employer call in, they will verify that there wasn't a driver and you were at no fault for not getting to work. Not sure if that will help you or not, but it's an option I keep in my back pocket as my bus drive time doesn't always have a driver.

If you're not the stereotypical comic-buying type, you might have issues. I had an experience with someone whom I was told later was in charge of the comics section, gender-based.

They definitely have a large catalog to buy from; hopefully they have improved since my visit. I never went back after that.