Depending upon snow conditions, the Worm Flows climbing route is pretty flat and you should be able to get a decent way up the base of the mountain without any special equipment. Research this and check trip reports. If you’re in decent shape, it’s a great way to experience the mountain.

It’s so nice to see on the way back from the east coast. What a welcome sight. I always try to pick out features I know or would like to visit.

I sent a note to their Helpdesk when I had a similar problem and it was resolved in a few hours. I think it was a weekday, though.