Okay. This happened to me (sort of) in the fall. It’s not exactly the same situation but I highly suggest you try what I did to correct.
Backstory I dropped the caliber of CC as I wasn’t using it anymore. When I did, the card # remained the same. I was also told everything would remain the same (IE auto pay). I stopped using the card but a singular 4$ ish charge remained after the swap. Unfortunately the auto pay turned off. I didn’t know. That was septemberish. November I get a credit alert and discover it.
Calling them didn’t help as they must tell you they can’t adjust accurate credit score stuff. I wrote a letter to all the high level emails I could find on their home page (this was chase I believe). There is a letter format and you plug in your details/story. I was lucky and received a response within a week that they understand what happened better (they may have called me back actually) and they would fix it. 1 month later and my 140ish points returned.
My situation involved a bit of an error on their part, but def an error on my part. I wish you luck!
ShadowChief3 t1_je3putl wrote
Reply to Missed 2 months of credit card payments due to my own dumb error. What can I do? by Left_Kaleidoscope_38
Okay. This happened to me (sort of) in the fall. It’s not exactly the same situation but I highly suggest you try what I did to correct.
Backstory I dropped the caliber of CC as I wasn’t using it anymore. When I did, the card # remained the same. I was also told everything would remain the same (IE auto pay). I stopped using the card but a singular 4$ ish charge remained after the swap. Unfortunately the auto pay turned off. I didn’t know. That was septemberish. November I get a credit alert and discover it.
Calling them didn’t help as they must tell you they can’t adjust accurate credit score stuff. I wrote a letter to all the high level emails I could find on their home page (this was chase I believe). There is a letter format and you plug in your details/story. I was lucky and received a response within a week that they understand what happened better (they may have called me back actually) and they would fix it. 1 month later and my 140ish points returned.
My situation involved a bit of an error on their part, but def an error on my part. I wish you luck!