^THIS. Sometimes, we have patients arrive super early. If WE KNOW someone is going to be late, sometimes we can switch them with a patient that is already there and there's no harm done. But when we don't know, we wait and so does that other patient.
Also, if you're late, apologize. Things happen; we understand that. But when a patient walks in 15 minutes late without so much as an acknowledgment that they're late, it's a giant piss-off.
Tristessa27 t1_ixit2vw wrote
Reply to comment by vorpal8 in LPT: If you know you will be late for a meeting (personal or professional), it’s always better to inform the person in advance than trying to make it on time. by gorney_huy
^THIS. Sometimes, we have patients arrive super early. If WE KNOW someone is going to be late, sometimes we can switch them with a patient that is already there and there's no harm done. But when we don't know, we wait and so does that other patient.
Also, if you're late, apologize. Things happen; we understand that. But when a patient walks in 15 minutes late without so much as an acknowledgment that they're late, it's a giant piss-off.