_my_cell_account_ t1_j1aak93 wrote on December 22, 2022 at 8:43 PM Reply to comment by leigh094 in TIFU by not knowing IT brand names and getting locked out of work for an hour by takatori Definitely an IT problem. Prompt message should have been clearer, communication should have been sent prior to 2FA activation, and helpdesk should have been coached for when people are locked out. Source: I'm head of IT at my work. Permalink Parent 2
_my_cell_account_ t1_j1aak93 wrote
Reply to comment by leigh094 in TIFU by not knowing IT brand names and getting locked out of work for an hour by takatori
Definitely an IT problem. Prompt message should have been clearer, communication should have been sent prior to 2FA activation, and helpdesk should have been coached for when people are locked out.
Source: I'm head of IT at my work.