This is the perfect response. Helpful, not rude, to the point.

This might sound weird, but would really encourage you to start from within. Spend some time exploring your relationship with money. Whether it's through books, podcasts, YouTube videos. Your money narrative or money scripts or attitude toward money shape how you interact with it. 90% of financial decisions are emotional in some way. It's worth looking into. Dealing with debt is hard enough, you don't have to punish yourself. You can fix things and get out of debt. I know you can do it. :)

Also,

I'm not going to recommend a debt management plan because it's not right for everyone, but I've had one for the past 2 years and it works for me. All my credit cards were closed so I couldn't keep spending on them. They also were able to negotiate interest rates. They actually got me 1% interest on an account which helps big time compared to the 17+% I was paying before. I don't think I'd have been able to make progress without these 2 steps.

Look for a raise or a new job, and cut expenses in the meantime. Your current lifestyle is clearly beyond your means, your new hobby is budgeting and making extra money until you can pay them off.

The kitten is the store owner now. OP walked by it.