Overall the company is pretty terrible. One of the cars we were using refused to unlock, leaving my backpack inside and us stranded from the home zone by 30 miles. Customer service spent 30 minutes trying to unlock the car remotely to no avail. We had to use an Uber to get back, and then after they towed the Free2move car back, we then went to retrieve my backpack.

Poor customer service and only received partial credit for the Uber trip. Haven't used it since.

Don't think you can end your Free2move trip outside of DC now. Plus they've been getting unreliable for me, my last trip left me stranded with my backpack locked inside the Free2move car