I'll be honest, since my stuff has lasted such a long time it will all say it was made in South shields so I'm not the most informed. I can say from experience that the dog's stuff, which is more recent, is good quality regardless of where it would have been made.

I live near the factory, it definitely isn't a Chinese factory churning out rubbish haha. Can't speak for their bags because I've never bought one but I have some of their things which still look brand new, even down to a harness I bought for my dog which was more than well used before he outgrew it.

Op I dunno why you've been getting sarky comments just because it didn't last your whole lifetime. Poster above is probably totally right though, unless it's been damaged in some way you can most likely follow their steps to get it working again. :)