I can't believe I'm actually defending Amazon, but I've returned defective products to them more than 6 months after purchase.

I'm sorry they've got you believing it.

I guess if you spend enough time and money getting products from companies that make defective products and only give you 30 days, you start thinking it's normal. You purchase something and notice the defect 40 days later, you just shrug and blame yourself for not returning it earlier.

It's not difficult for a manufacturer/brand to warranty products as long as they're of high quality to begin with. Take REI for example. Any of their branded products are guaranteed for life. I bought a tent from them in 1997; practically lived out of it for a year or so. 20 years later, the zipper wasn't working very well, so I contacted them to find out how to get it fixed. They replaced the tent at no cost.

Even if it's just a reseller of other products, if they are quality products and they company cares about their customers, they can offer fantastic warranties. An example here is Sweetwater. They sell musical instruments and accessories. With very few exceptions, they will replace anything defective for up to two years. Even their used gear is guaranteed for 90 days. Think about that. It's _used_ musical equipment guaranteed for 3 months.

So the only reason I can see for only having 30 days warranty on something like a USB cable is that they are aware that their products are low quality and the only way they can stay in business is to avoid having to deal with their faulty products. When a company does this, I feel very comfortable calling it a scam.

It's still their product that lasted 41 days. It's the only USB cable that has ever failed in my experience. It's also the most wildly expensive.

Their website says they only have a 30 day warranty.

I don't think I'll be buying directly from a company that made the only faulty USB cable I have ever owned.

I don't really see much point in contacting Mechcables. They won't give me a refund, since I bought it from Drop, not them. And I'm not really interested in getting a replacement that I don't trust not to just fail in another month or so.

Yeah. Already responded to Matthew at Drop. Since it's been 41 days, they don't care anymore. Haven't reached out to Mechcables, but their faq indicates that they don't care either.

Either way, not buying anything from either of them again.

I'm just fed up with companies that sell expensive crap that fails quickly. It's not the first time I've had to return things to Drop that failed. This time, it was 41 days, so they don't care.

Yeah, I understand how return windows work. It doesn't change the fact that they're selling faulty expensive merchandise and don't care about their customers.

The support from Drop was _super_ helpful:

(me)

This cable is faulty.

Origin of problem:
I used the cable to connect to an Ergodox EZ keyboard until it started losing connection.

Troubleshooting:

1. I replaced this cable with a different USB cable and the keyboard started working again.
2. I tried this cable on a brand new Keychron Q1 keyboard and it also doesn't work. (The cable that came with the keyboard works fine.)

Conclusion:
This cable is defective.

Matthew (Drop Community Support)

Feb 14, 2023, 11:38 AM PST

Hello,

Thank you for contacting Drop Community Support. My name is Matthew and I understand you’re experiencing some disconnections with your keyboard.

I do have some troubleshooting tips to offer:

-Try using the included cable

-Try using a different cable you might have on hand

-Try different sources (different ports on computer, powered USB hub, etc.)

-Plug your keyboard into a different computer

I hope one or more of those tips helped, but please let me know if you have additional questions or concerns.

Best Regards,
Matthew

When you see it all together:

1. low quality merchandise
2. high prices
3. very small return window
4. customer service that doesn't even read the issue report before responding.

I see posts here about Epomaker doing this crap, but when Drop does it, the shills come out of the woodwork to defend them.