I used the support app too. I have no clue where to go from now.

I never received any confirmation email. I remember when I was about to pay, I got an email that I would click to pay. I paid using Apple Pay via debit card and it immediately deducted the amount from my account. I have no idea.

However, support told me the payment wss never credited to the dispatch team. I believe because I noticed once I paid, I didn't receive a repair ID number via email or even a transaction Apple email.

Support told me that the payment was never credited to the dispatch team. I don't know anymore tbh. Support was the one that told me to contact my bank. Fair enough.

Apple replacement order. I opened the Apple wallet app and it still says pending. Something must have gone wrong. I don't understand. Replacement costs were deducted, I remember getting the transaction notification immediately from my banking app. Now this, I'm frustrated.