Feels weird that they didn’t have a diversion option on this side of the Pacific - no gates of their own anywhere else in the US, or even partnerships with another airline / airline services company?

I’m always a little wary about flying airlines that don’t have a decent-sized base of operations in my origin or destination countries for situations like this. With weather, mechanical issues, terminal issues, labor issues, whatever… some better options than “turn around and go home” are good

Terminals at JFK each have their own management (eg, T4 is run by Schiphol Group, aka the people who run Amsterdam Schiphol airport). Who runs Terminal 1? Is this something that was within their control, or was this a Port Authority problem?

I see in the article "...the private terminal operator will have additional customer service staff in place to assist passengers,” the Port Authority said in a statement."... but who is that? Google isn't turning up much.

Take an exam and wait months to hear if you can apply for a job? No wonder they can't attract talent, the process for city jobs is insane to begin with.

I get that you might want to make it a pretty straightforward aptitude-based program if we take the view that a bureaucracy relies on reliable but otherwise unremarkable people performing otherwise unremarkable jobs as some sort of jobs program - nothing wrong here - but don't leave those people hanging for months at a time. Anybody who has a better option is gonna take it. Instead of getting a mix of motivated and civic-minded people with people who really just need reliable work, the city only ends up with the truly desperate or those who are convinced their patience will be rewarded by grift. City employees and taxpayers deserve better.

The “concierge service” is basically Amex’s biggest differentiator at this point, they lean on it a lot