Yeah, that timeframe tracks. My last order from them that did get processed was mid-September, and one in limbo was from mid/late October. I never managed to get a response via email either. It's such a shame, they had some of my favorite roasts by a significant margin.

Online order for coffee isn't being processed either. An order I put in has been in limbo for several weeks at this point, and I'm inclined to wonder if it's more than just the espresso machine.