I think you probably mean people who arrived way after you were served first, but yeah, that was exactly my experience. And it wasn't just me. There were at least two or three other people waiting for pre-orders, and we were all repeatedly ignored while the cashier rang out all the in-store customers first. I guess they just don't like people who order online. So you're right. Why do they even offer that option if they're just going to treat those customers like dirt? And the one employee I asked a question to was rude as heck. So, yeah, their overstuffed bland sandwiches ain't worth it. And you definitely shouldn't lose out on money because their service sucks.

Totally agree. I would've overlooked the poor service and given them another chance if the food had been good, but it was just so mediocre. I can't justify spending money somewhere with bad service and bad food, though.

I really don't understand why people rave about Taliercio's so much. Tried it once, and had a pretty bad experience. I ordered food online, and it took about 20 minutes longer than the quoted time to be ready because my panini was apparently still on the grill. Well that panini was absolutely ice cold when I got home less than 10 minutes later. It definitely hadn't just been cooked. And all 3 sandwiches were incredibly bland. Nobody enjoyed them. I also had to wait by the register for 10 minutes before the cashier even acknowledged me. Meanwhile people who came in after me were able to order and cash out right away. It was not at all worth the hype, in my opinion.