While they technically do have a lifetime warranty, it is a limited lifetime warranty. Most of the time they’ll take care of you, but not always.
> If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
horrorslice t1_iqyi3a5 wrote
Reply to comment by Creepydoc in Jansport shoulder strap Defective by Bravovictor02
While they technically do have a lifetime warranty, it is a limited lifetime warranty. Most of the time they’ll take care of you, but not always.
> If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.