jasandliz

jasandliz t1_j6pjgur wrote

My case was a tool which should have had lifetime warranty. It is still offered at Costco and I definitely did not feel like I was “getting my monies worth” and I expected to be made whole again - despite it being 10 years. I am not the person returning mattresses, generators or Christmas trees.

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jasandliz t1_j6ouhkq wrote

They now have policies to at first tell you their records only go back so far and than offer you a refund the lowest discounted price they sold it for. They say this When they have easy access to all of your transactions no matter how far back. The cashiers also make you feel like a jackass and say things like “it looks like you got your money’s worth”. This is my experience recently. It really REALLY changed my opinion about Costco and there return policy. The policy is “no, sorry no record of this” followed by “well maybe my supervisor can approve this but not for what you paid for it” then when you raise hell, suddenly they find your transaction and say “of course we would never not let you return it”. This is procedure for profit and it is NOT what the return policy states.

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