jss728

jss728 t1_j7cc18t wrote

Hey there. We didn’t intend to “change our story.” There are a few of us who handle social media and I hadn’t gotten the info to the offsite team fast enough. As the social media manager who was also on site throughout the incident, I’m happy to clear anything up.

  1. We erred in missing the age and allowed in a two-year old to a 3+ movie. We have since addressed the importance of upholding policy with the concierge staff, who is new to the position and learning.

  2. The family entered the theater.

  3. During the movie, two guests put up order cards about children shouting and screaming.

  4. When we went to warn the family, the mother was also openly on her phone with a blanket over her head.

  5. As the behavior was disruptive and ongoing, we removed the guests so that others could enjoy the show.

  6. Unfortunately this was not an all-ages or sensory friendly showing, but we still would not allow that level of noise and never cell phone use.

We’re all doing our best every day and we hate this every time it happens. We want everyone to have fun and enjoy their time with us, from staff to guests.

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jss728 t1_j7bo450 wrote

The servers are never the ones we ask to remove unruly guests. While a server can issue the initial warning, supervisors and managers are the only ones who can remove the guest from the theater or the venue.

We have had guests fight back, and that’s when security has stepped in with past interactions. They’re always ready when we ask for help as well!

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jss728 t1_j79rf0a wrote

Thanks for your kindness, so much. These people were really cruel and came after our staff pretty hard too. I was there yesterday and also spoke to two guests who raised an order card. The kids were screaming and shouting and the mom was actively on her phone with a blanket on her head doing nothing about it.

We want everyone’s movie-going experience to be a good one, always. We’re sorry it happened and would prefer it never would have, but we always strive to preserve environments of mutual respect here.

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jss728 t1_j3ug2d9 wrote

The Backlot at Alamo has private suites! They seat 12 each but are next to one another so you can split them up! They're $25 per hour and have big screens, gaming hookups, full menu service, and dedicated bartenders.

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jss728 t1_j26nfeq wrote

This place is great. I had some much-needed work done, declined additional suggestions, and really have found every person who has ever helped me there to be very kind. They also have a coffee bar and have treats (gluten free options too) included at no additional cost.

They also have a massage chair room if you have to wait - I sat in it while waiting for a crown.

The pricing wasn’t insane or even pricier than expected either.

They also have a spa/esthetics division, though I never utilized those services.

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jss728 t1_iwl7iw8 wrote

Hey! I’m a manager there and absolutely love it. Last holiday season was rough due to the state of hiring coupled with the wild success of Spider-Man. We’re in much better shape now. I love our franchise and the company. Pay is great. We also have benefits.

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