I’ve worked in quite a few call centres and this isn’t true in my experience. You’ll get a human from sales that can’t help who will just transfer you to the queue for the correct department (retention, cancellations, or whatever they call it). Unless there’s literally zero wait time for the cancellation department they’ll just cold transfer you to the queue for it and you’ll be back waiting.
lock_ed t1_jdrfut1 wrote
Reply to comment by BigSpoonFullOfSnark in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
I’ve worked in quite a few call centres and this isn’t true in my experience. You’ll get a human from sales that can’t help who will just transfer you to the queue for the correct department (retention, cancellations, or whatever they call it). Unless there’s literally zero wait time for the cancellation department they’ll just cold transfer you to the queue for it and you’ll be back waiting.