My understanding was that if there's a child under 10, and the tenant requests window guards, the landlord is legally required to provide them ASAP. which according to the article, didn't happen, even after requesting multiple times. And if the child's special needs, and she mentioned that specifically as a reason for the request and it was still ignored, i can't imagine the lawsuit going well for them.

i believe you meant to say they're bleating folks dry with all those extra fees.

if you're trying to penny-pinch on balloons at a dollar store, valentine's day is not the day to do it