mgsickler

mgsickler t1_j1yvzv1 wrote

Hi there,

I am sorry that you weren't happy with the support you received. I went over and checked the support logs out on this ticket, and stand with how we handled the decision.

To show the full story I am also going to share a picture you uploaded, with some red circles to show the damage caused by inserting a switch incorrectly.

Image here

With this picture, you can see 4 times that the switch pin caught the hotswap socket when being inserted. This can be caused by inserting the switch at an angle, or with bent pins. Sometimes when enough force is applied you will pop a socket.

This can cause two things:

  • The entire solder pad is ripped off. (This is the worst case as it will involve gluing the socket back on, and using a jumper wire)
  • The socket will pop off the solder pad. (This is the best case as it is very easy to repair).

In the case of yours, it was actually the easier of the two. A simple heating up of the solder with the socket slightly pushed will fix an issue like this. Our CS rep helped explain how to fix it, and actually even offered to help repair this for you if you weren't comfortable.

Popping a socket is not something that is covered by warranty, and thats why we have our how to guide (index card with a scannable QR code) included in all the NK65's and NK87's, along with a link on our website. I definitely understand that its frustrating to have a build go wrong and I am sorry that happened to you. However, I stand with our support, as it was polite, courteous, and even went as far to do the repair ourselves for you if you werent comfortable.

Take care, and happy holidays.

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mgsickler OP t1_iyeilx1 wrote

We are really excited to finally release TypeOut! in early access on Steam.

Please check the game page out here - https://store.steampowered.com/app/1802270/TypeOut/

And you can check our trailer out here - https://youtu.be/DRMciv4Q6jI

Please do note that this game is in early access, and you will experience some bugs. Please make sure to submit any bugs you come across!

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