Get the employees and more importantly management of each department of Metro to work well with those in other departments.
Having dealt with WMATA for my job, my greatest wish would be for employees of one area to have some idea of what those in others are doing. From maintenance, to ops, to engineering, to planning, each department is so compartmentalized that when someone comes up with a better idea for safety or efficiency, it's rarely known by employees elsewhere in the organization. The best recent example was the new inspections of the 7000 series wheelsets in December 2021 following being pulled from service--an inspection was developed, but the maintenance people weren't taught how to do that, and then Metro quickly pulled the 7000 series back out of service (for months). There's some really dedicated and smart people there, but much of what they do doesn't get disseminated around.
muellman t1_jeaf3tf wrote
Reply to If You Could Fix One Tiny Thing about Metro. . . [Serious] by Cooking_with_MREs
Get the employees and more importantly management of each department of Metro to work well with those in other departments.
Having dealt with WMATA for my job, my greatest wish would be for employees of one area to have some idea of what those in others are doing. From maintenance, to ops, to engineering, to planning, each department is so compartmentalized that when someone comes up with a better idea for safety or efficiency, it's rarely known by employees elsewhere in the organization. The best recent example was the new inspections of the 7000 series wheelsets in December 2021 following being pulled from service--an inspection was developed, but the maintenance people weren't taught how to do that, and then Metro quickly pulled the 7000 series back out of service (for months). There's some really dedicated and smart people there, but much of what they do doesn't get disseminated around.