I actually called to close my account because I was ticked off, and that’s what caused them to explain. Apparently their Virtual Wallet account has different offerings based on how big PNC’s presence is. It’s a pretty stupid system and it definitely shouldn’t be that hard to find the information.

I do exactly this between PNC and Ally - it’s not a problem on the PNC side. Just be aware that a lot of online banks with high interest rates have limits on the number of transactions/month. Ally’s limit is 6. So instead of direct depositing into Ally and transferring out, I direct deposit into PNC then transfer a post-bills lump into Ally.

Did you open it when you lived in a different state? I also have this account and I was having serious problems figuring out the “rules” since what was listed on the website for my zipcode was not actually happening to my account. (I was being charged fees that weren’t listed for my zipcode.) Anyway, I had to call them to figure it out and they told me that it matters where you lived when you opened the account, not where you live now.