Because it takes a lot less time to get a legislative aide on the phone than it does to get an rmv rep. OP seemed frustrated to waste time not getting through to someone at the rmv so I suggested a faster way to make that happen. The whole job of constituent services staff is to help connect people with state agencies and not enough people know about how helpful that is!

try your state rep or senator's office. they can usually get a direct answer from the rmv fairly quickly.

Casa vallerta is probably the best I've had locally