I’m having the same issue. Their invoices had a larger out of pocket balance than my insurance EOB. I was told to email the EOB but no one replied. I had to have my insurance call over to them to fix the balance. I asked for a refund and the representative transferred me to a supervisor who themselves have to send a request to a refund supervisor. When I checked back in 4-7 weeks the refund is still on hold. I did get the contact info for one of their supervisors (who apparently works for a separate company) and they too promised a refund in 4-7 weeks. Which has not arrived either. I’m thinking of doing a credit card chargeback. Does that have a 60 day limit?
thinkcarefuly t1_iychsz0 wrote
Reply to Quest Diagnostics Refusing to Refund Overpayment Due to Insurance Reassessment by Kintsukuroi85
I’m having the same issue. Their invoices had a larger out of pocket balance than my insurance EOB. I was told to email the EOB but no one replied. I had to have my insurance call over to them to fix the balance. I asked for a refund and the representative transferred me to a supervisor who themselves have to send a request to a refund supervisor. When I checked back in 4-7 weeks the refund is still on hold. I did get the contact info for one of their supervisors (who apparently works for a separate company) and they too promised a refund in 4-7 weeks. Which has not arrived either. I’m thinking of doing a credit card chargeback. Does that have a 60 day limit?